You may return any item you are dissatisfied with within 25 days of purchase, for a full refund, minus shipping. We strive for exceptional quality control. However, if you receive a missing or broken part, please contact us. The replacement part will be shipped immediately. We would prefer that you come visit us again as a happy customer, knowing that if you are not satisfied with whatever you purchase from us, that you may return it and receive your money back. Please contact us for information on returning a product prior to doing so.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.
Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
Order Amount Shipping
$0.01 to $49.99 $14.95
$50.00 to $99.99 $17.95
$100.00 to $149.99 $24.95
$150.00 to $199.99 $29.95
$200.00 to $299.99 $39.95
$300.00 to $399.99 $49.95
$400.00 and over $100.00
Some of the larger houses have special shipping. Please contact us for a shipping quote.
International - please contact us for a shipping quote.
Hawaii, Alaska, APO's, and FPO's please contact us for a shipping quote.
If you would like expedited shipping, please contact us for a shipping quote.
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
All doll houses are sold unfinished and unpainted.